TERMS AND CONDITIONS OF USER AGREEMENT
Last updated: 26 February 2026
1. Overview
1.1.These Terms and Conditions of User Agreement (“Terms”) constitute a legally binding agreement between end users (“User” or “you”) and Grimmor OÜ, a private limited company incorporated under the laws of Estonia (registry code 17343626), with its registered office at Jõe tn 3-315, Tallinn 10151, Estonia (“Grimmor”, “we” or “us”).
1.2.These Terms contain the rules and restrictions that govern your access to and use of our mobile application (“App”), and all related features, services, content, and functionalities provided through them (referred to as the “Platform”).
1.3.Your use of the Platform is also subject to additional policies, including the Privacy Policy and Cookies and Similar Technologies Policy (collectively “Policies”).
1.4.These Terms become effective and binding when you indicate your acceptance by clicking “I Agree”, “Sign Up”, “Buy”, or a similar button during the account registration or checkout process. You should not access or use the Platform unless you agree to be bound by all these Terms.
1.5.We make these Terms available on the Platform in a way that allows you to store and reproduce them (e.g., by downloading or printing). We recommend that you keep a copy of the Terms applicable at the time of your specific transaction or registration for your records. The version of the Terms published on the Platform at any given time is the currently active version.
2. Services and Features
2.1.Grimmor provides Users with an AI-powered 360° fashion shopping and styling platform that operates as a mobile application. The Platform allows Users to discover fashion items, utilize virtual try-on technology, share and purchase fashion items, as well as engage in social shopping experiences with other Users.
2.2.The App allows registered Users to:
- upload photos to visualize how clothing items (products) fit their specific body type. The App utilizes accurate 3D visualization adapted to the User’s body measurements, enabling the User to assess the look and fit of items prior to purchase;
- browse and purchase products;
- log purchases, organize a digital wardrobe, and track style preferences;
- receive personalized outfit recommendations and sustainable fashion suggestions to assist in creating a smarter wardrobe;
- shop with others in real-time, browse collectively, discuss items via chat, and share favourite findings. This includes creating and sharing complete outfit looks with social circles and saving or “liking” shared items;
- combine platform products with items from their existing digital wardrobe to create and visualize complete outfits. This allows the User to virtually test full looks, helping to minimise uncertainty and reduce the likelihood of returns.
2.3.Transactions on the Platform may occur between a User and a trader acting for purposes related to their business or professional activities (“Seller”); and a User and another User, where both parties are private individuals acting for purposes not related to their business or professional activities (“User-to-User transactions”).
2.4.User-to-User transactions may be subject to different rules and legal protection than transactions with professional Sellers. Where relevant, distinctions between these transaction types are specified in the respective sections of these Terms.
2.5.Grimmor processes payments and manages refunds purely as a technical/payment facilitator via the third-party who provides us with a payment service. Grimmor does not hold any payments or refunds.
3. User Account and Registration
3.1.You may need your own Account to use certain Platform services, and you may be required to be logged in to the Account and have a valid payment method associated with it.
3.2.To use the App, the User must register and log in.
3.3.When creating your account on the Platform (“Account”), you agree to provide accurate, current, and complete information (including valid contact and shipping details) during registration and checkout. You are responsible for keeping your registration information with us up to date.
3.4.For creating the account, the User must provide the following information: first and last name, email address and password.
3.5.The Platform is intended for use by individuals who are at least 18 years of age. Grimmor does not knowingly allow the registration or use of the Platform by minors.
3.6.By creating an account and agreeing to the Terms, you confirm that: (a) you have read, understand and agree to be bound by these Terms; (b) you will not use the account in violation of the objectives of the Platform, the Terms, or applicable legislation; (c) you are of legal age and have the capacity to form a binding contract with us; and (d) you have the authority to enter into these Terms personally.
3.7.Each User may create only one account on the Platform. The User must not create multiple accounts for themselves or create an account for anyone other than themself. User may not share Account or login information with anyone.
3.8.The Platform may permit you to register the Account and log in using functionalities provided by third-party platforms, including but not limited to Apple ID, Google Sign-In, social networking services, or other similar authentication providers (“Third-Party Accounts”). If you choose to access the Platform via a Third-Party Account, you authorize Grimmor to access, store, and use certain information from your Third-Party Account as permitted by that third party’s terms and your privacy settings.
3.9.Unless otherwise specified herein, you are responsible for all activities that occur under your Account.
3.10.You are responsible for maintaining the confidentiality of your Account login information. You agree to immediately notify Grimmor of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security.
3.11.Grimmor reserves the right to suspend or terminate User’s Account, if the User has provided false, misleading or inaccurate information when creating the account, for breach of these Terms and our Policies or applicable laws, if Account has been inactive for a prolonged period (as defined in our Privacy Policy) or we detect any fraudulent, abusive, or suspicious activity associated with your Account.
3.12.By creating an Account, you consent to receive electronic communications from Grimmor (e.g., via email or push notifications) regarding account security and maintenance, transactional information, and legal notices and changes to these Terms.
4. Rules and Restrictions
4.1.As a User you agree to use the Platform for your own use and only in a manner that complies with these Terms, our policies, and all laws and regulations applicable to you.
4.2.User is responsible for their use of the Platform, including all activities associated with User’s Account. Therefore, User must protect the security of the Account and password and not share them with any third party.
4.3.To use the Platform, including making sales transactions, the User must enter their valid contact information into the Platform.
4.4.The User agrees to use the Platform in a lawful manner and to respect other Users and third parties. This means that the User must not: (a) create multiple accounts; (b) use the Platform for any illegal purpose; (c) upload, post, or share content that infringes anyone’s intellectual property rights, privacy rights, or other rights; (d) use the Platform to distribute any content that is defamatory, obscene, pornographic, hateful, or otherwise objectionable; (e) act disrespectfully in chats and interactions; (f) impersonate any person or entity; (g) copy or store any significant portion of the content on the App without written consent from us; (h) use the Platform for unauthorized commercial purposes; or (i) attempt to do anything, or permit, encourage, assist, or allow any third party to do anything, prohibited in this list.
4.5.The User acknowledges and agrees that any content publicly posted or privately transmitted through the Platform is the sole responsibility of the person that posted, transmitted, or provided such content.
4.6.User grants Grimmor a non-exclusive, worldwide, royalty-free license to use, reproduce, translate, modify (e.g. resize your images for display), and display User Account content solely for the operation of the Platform and related purposes. We do not claim ownership of your content.
4.7.Grimmor reserves the right (but does not assume the obligation) to monitor User content and behavior on the Platform. We may remove or restrict access to any content or accounts that violates these Terms or applicable laws.
4.8.We encourage Users to report any content or behavior that violates these Terms or appears unlawful or abusive. You can report issues through the app’s reporting tools or by contacting us at info@grimmor.com.
4.9.We expressly disclaim any liability for User content or damages resulting from them.
4.10.Some features (e.g., AR body scanning or 3D visualization) may require granting App access to your device’s camera, photos, or sensors – if you do not grant these permissions, those features may not function.
4.11.We grant you permission to download and install the App on your devices solely for using the Platform under these Terms. You must not modify the App, and you must only download it from official sources (like Apple App Store or Google Play or our website).
4.12.We reserve the right to investigate any violations of these Terms. If necessary, we may work with law enforcement authorities to address illegal activity.
4.13.You agree to indemnify, defend and hold harmless Grimmor, its directors, officers, employees, agents and affiliates from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms or any applicable law or regulation; (b) your infringement or misappropriation of any third-party intellectual property rights, privacy rights, or other rights; (c) content you upload, post, transmit or otherwise make available through the Platform; (d) any transaction you enter into with another User or Seller on the Platform; or (e) any claim by a third party arising from your use of the Platform. This indemnification obligation does not apply to the extent that any claim arises from Grimmor’s own negligence or wilful misconduct.
5. Purchases, Transactions and Delivery
5.1.Grimmor enables Users to purchase products directly from selected partner brands and other Users (User-to-User transactions) within the Platform. By completing an order on the Platform, the User enters a legally binding contract of sale with the third-party Seller or with another User. Grimmor is not a party to that transaction.
5.2.The result of the Virtual Try-On image is an AI-generated simulation for guidance only and does not constitute a reliable representation of fit, size, proportions or colour. Users should not rely exclusively on this image when making purchase decisions. Grimmor disclaims liability for discrepancies between the visualization and the actual product.
5.3.The User is responsible for reading the full product listing before purchasing any products.
5.4.In order to make purchases, you must provide accurate and complete information for a valid payment method, such as a credit card, that you are authorized to use.
5.5.All purchases made through the Platform are processed via a secure third-party payment service provider. You will be able to choose among the payment methods available in your jurisdiction. Grimmor does not collect or store Users’ payments or card details.
5.6.By confirming your purchase, you acknowledge your responsibility to pay the total cost of your order, including customs-related duties, taxes and fees, and shipping costs, if applicable.
5.7.While Grimmor makes reasonable efforts to ensure the accuracy of the Sellers’ product descriptions, pricing, and availability, we do not guarantee that all information is error-free. In the event of a pricing or availability error, Grimmor reserves the right to cancel the order before shipping and issue a full refund.
5.8.The responsibility regarding products sold between Users (User-to-User transaction) relies solely on the Users themselves. Grimmor does not check the accuracy of the User’s product descriptions, pricing or availability.
5.9.Estimated shipping times and delivery options are provided at checkout. Depending on the products you purchase and the shipping methods you select, shipping costs may apply and will be clearly displayed to you before you confirm your order.
5.10.Your payment obligations are fully fulfilled once your payment of the total cost of the order is received by the payment service provider. Once a purchase is successfully completed, the User will receive an order confirmation via the Platform or by email.
5.11.The contract for the purchase of products is concluded solely between you and the Seller or another User. The respective Seller or User is ultimately responsible for the performance of such contract and for the delivery of purchased products.
5.12.Grimmor may handle post-purchase matters, including order updates, delivery questions, and product complaints and retaining the purchase history for your convenience.
5.13.Grimmor shall not be liable for any failure to deliver products or provide services resulting from inaccurate data provided by you.
6. Returns and Right of Withdrawal
6.1.Provisions under this subsection on returns and right of withdrawal apply only to purchases between the Seller and the User. They do not apply to User-to-User transactions.
6.2.The Seller is liable for the products you purchase on Platform for any lack of conformity which exists at the time when the products were delivered, and which becomes apparent within the period provided by applicable laws. Nothing in these Terms will affect or restrict any mandatory rights that you have under applicable laws.
6.3.We provide customer services support involving return, refund and other areas in connection with your purchase of products on behalf of the Sellers.
6.4.User has the right to return purchased products within 14 days of receiving them, without providing a reason. To exercise this right, the User must submit a return request via the Platform or customer service within the 14-day period.
6.5.Returned products must be unused, in original condition, and accompanied by all original packaging and labels (unless the item was received in defective condition). The right of return does not apply to goods in sealed packaging which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
6.6.To return a product, the User must initiate the return through the app by selecting the item(s) they wish to return. The User will then download a return shipping label from the Platform and send the item to the Seller. Once the Seller has received the returned item and approved the return, the User will be refunded via the original payment method.
6.7.The User is responsible for the cost of return shipping, except for the return reason being due to the Seller (for example wrong item/wrong size).
6.8.Upon receipt of a valid withdrawal application, the Seller refunds all payments received from the User under the contract, including the original delivery costs within 14 days of receiving the withdrawal notice.
6.9.A standard form for exercising the right of withdrawal is available via the Platform and forms part of these Terms.
7. Communication
7.1.If the User has a complaint about the service of Grimmor, please contact us at support@grimmor.com and submit your name and contact details and briefly describe the content of the complaint. Grimmor will respond to the complaint as soon as possible, but not later than within the next 3 working days, unless specified otherwise.
7.2.We may send you communications through electronic means, such as email, and push notifications. We will obtain your permission for such communications where mandated by law.
7.3.You agree that we may contact you using the email address or telephone number you have registered with us, including to provide notifications regarding your Account status, assist with troubleshooting, handle and resolve disputes, request your feedback, send updates concerning your orders, deliver security verification messages, or contact you as otherwise required to manage your Account.
7.4.If you would like to receive our marketing materials via text messages, email or other channels, you may subscribe to do so. You acknowledge that you are not required to consent to receive marketing materials as a condition of using the Platform and you may opt out any time.
8. Privacy and Data Collection
8.1.Your privacy is important to us. To understand how Grimmor collects, uses, stores, and shares your personal data when you use the Platform, please review our Privacy Policy. The Privacy Policy is not part of these Terms but describes how we handle your data in accordance with applicable laws.
8.2.We use cookies, SDKs, and similar technologies to ensure the Platform functions correctly and to improve your experience. For detailed information on these technologies and how to manage your preferences, please refer to our Cookie and Similar Tracking Technologies Policy.
8.3.You acknowledge that Grimmor operates as a marketplace. When you purchase a product, Grimmor may need to transfer your name and necessary contact information to the relevant transaction party or to their designated delivery service providers to enable the fulfillment and delivery of your order.
8.4.The Seller’s use of your data is subject to the Seller’s own privacy practices and applicable laws. Grimmor is not responsible for the Seller’s data processing activities outside the scope of the order fulfillment facilitated by the Platform.
9. Application License and App Store
9.1.Subject to your compliance with these Terms, we grant you a limited non-exclusive, non-transferable, non-sublicensable, revocable license to download, install and use a copy of the Grimmor App on a device that you own or control solely for your personal or non-commercial use.
9.2.User acknowledges that these Terms are between you and us and not with the Apple App Store or Google Play Store. Grimmor is responsible for the App, services within, the content thereof, maintenance, support services, and related warranties, and addressing any claims relating thereto.
9.3.In order to use the App, you must have access to an Internet connection (for example, Wi-Fi or mobile data), and you agree to pay all fees associated with such access.
9.4.Specifically, regarding the Apple App Store, you acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right to enforce these Terms against you as a third-party beneficiary thereof.
9.5.You acknowledge that Grimmor, not Apple, is responsible for addressing any claims relating to the App or your possession and/or use of the App, including product liability claims, any claim that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.
9.6.You acknowledge that, in the event of any third-party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, Grimmor, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
9.7.You represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
10. Termination of the User Agreement
10.1.If the User wishes to terminate their agreement with Grimmor, they may do so by terminating the use of the Platform and deleting their account. User may delete their Account at any time by following the instructions on Platform or contacting Grimmor customer service. Account can be deleted if the User has previously fulfilled obligations to Grimmor, Sellers or other Users.
10.2.When requesting Grimmor to delete the Account, Grimmor shall remove the User from the Platform and delete their account and related data in accordance with our Privacy Policy.
10.3.Upon termination of your Account, your right to use the App will immediately cease.
10.4.Grimmor reserves the right to temporarily or permanently close a User Account if we deem that the Account has been created fraudulently, abusively, unethically or in any other way contrary to our Terms or applicable law.
10.5.If you have not logged in or used your Account for a period of 2 (two) years, your account will be automatically deactivated. We will send you a notification email 30 (thirty) days before deactivating your account. Following deactivation, your account will be kept in a suspended state for 3 (three) months. During this time, you may contact us at privacy@grimmor.com to request the reactivation of your account. If we do not receive a reactivation request within this period, your account and personal data will be permanently deleted, except for data we are required to retain by law (such as transaction history).
11. Changes to Terms
11.1.Grimmor reserves the right to amend these Terms from time to time, for example to reflect changes in legal requirements, technical improvements, or updates to the features of the platform.
11.2.Users will be notified of any material changes in advance through the Platform or by email, where possible. The updated Terms will be made available within the Platform and will take effect from the date indicated in the notice.
11.3.If you continue to use the Platform after the new Terms have come into effect, you will be deemed to have accepted the updated Terms. If you do not agree with the revised Terms, you must stop using the Platform before they go into effect and may terminate your account at any time.
12. Final Provisions
12.1.Grimmor does not inspect nor ensure any guarantee for the products sold on the Platform and does not review nor check the quality or suitability of the products sold or the compliance thereof with the description entered by the Seller.
12.2.Grimmor is not liable for the truthfulness and lawfulness of the information published by a User on the Platform or for a User’s inappropriate or unlawful behavior.
12.3.Where Grimmor provides access to integrated shipping labels, Grimmor acts only as a technical interface provider. The actual contract of carriage is formed between the Seller (or User, depending on the selection) and the respective third-party courier.
12.4.Grimmor shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control.
12.5.You acknowledge and agree that we may give notice to you through email using the latest email address you provided to us, which constitutes effective notice.
12.6.If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable.
12.7.Should any Seller provide you additional terms or offer guarantees more favourable than these Terms, those additional terms will apply as between you and Seller. However, Grimmor assumes no responsibility for any of such terms.
12.8.These Terms shall be governed by the laws of the Republic of Estonia. However, if you are a consumer acting for purposes which are outside your trade, business, craft or profession, and you reside in the European Union or another jurisdiction with mandatory consumer protection laws, nothing in these Terms will deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the law of your country of residence.
12.9.Disputes shall be settled in the courts of Estonia. However, if you are a consumer, you may also bring proceedings in the courts of the country where you are domiciled, and proceedings may be brought against you only in the courts of your country of domicile.
12.10.If you are a consumer residing in the EU and you are not satisfied with how your complaint has been handled, you may submit a complaint via the European Commission’s Online Dispute Resolution (ODR) platform, available at: https://consumer-redress.ec.europa.eu/. In Estonia, you may also contact the Consumer Disputes Committee (Tarbijavaidluste komisjon) at Endla 10A, 10142 Tallinn, Estonia.
12.11.Grimmor takes reasonable security measures to ensure the safety and integrity of the Platform. However, Grimmor does not warrant or represent that the User’s access to the Platform will be uninterrupted or error-free.
12.12.All intellectual property rights in and to the Platform, including but not limited to the software, mobile application, website, design, graphics, logos, trade marks, service marks, text, images, data compilations, AI models, and the “Grimmor” name and brand, are owned by or licensed to Grimmor and are protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership of Grimmor’s intellectual property to you. You must not copy, reproduce, modify, reverse-engineer, decompile, scrape, extract, frame, or create derivative works from any part of the Platform or its content without Grimmor’s prior written consent.
12.13.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GRIMMOR’S TOTAL LIABILITY TO YOU ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) EUR 100; OR (B) THE TOTAL AMOUNT PAID BY YOU TO GRIMMOR IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GRIMMOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF GOODWILL. NOTHING IN THIS CLAUSE EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE MANDATORY CONSUMER PROTECTION LAWS, INCLUDING BUT NOT LIMITED TO LIABILITY FOR FRAUD, FRAUDULENT MISREPRESENTATION, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR ANY OTHER LIABILITY THAT APPLICABLE LAW DOES NOT ALLOW TO BE LIMITED.
12.14.All messages and information between the User and Grimmor are exchanged electronically at support@grimmor.com.
13. Jurisdiction-Specific Provisions
The following provisions apply in addition to the general terms above and, in the event of any inconsistency with the preceding sections, shall prevail to the extent of that inconsistency for Users in the applicable jurisdiction.
13.1 UK Users
If you are a consumer located in the United Kingdom, the following additional terms apply to you.
13.1.1.These Terms are governed by the laws of England and Wales to the extent they apply to UK consumers. Nothing in these Terms affects your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015.
13.1.2.Where you purchase physical goods from a Seller via the Platform, those goods must be of satisfactory quality, fit for purpose, and as described. If a product is faulty or misdescribed, you may be entitled to a repair, replacement, or refund. These rights are in addition to Grimmor’s general returns policy.
13.1.3.You have the right to return products purchased from a Seller (not User-to-User) within 14 days of receiving them under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK CCR). The Seller must reimburse you the full purchase price, including standard delivery costs, within 14 days of receiving the returned item or proof of return, whichever is earlier.
13.1.4.If you are a UK consumer and a dispute with Grimmor cannot be resolved through our internal complaints process, you may refer the matter to Alternative Dispute Resolution (ADR). Details of any ADR scheme applicable to Grimmor will be available on the Platform.
13.1.5.Unfair terms: Any term in these Terms that creates a significant imbalance in the parties’ rights and obligations to the detriment of a UK consumer will not be binding on you. Your statutory rights are not affected.
13.2 US Users
If you are located in the United States, the following additional terms apply to you.
13.2.1.DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
13.2.2.LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE US LAW, GRIMMOR’S AGGREGATE LIABILITY TO YOU FOR ANY CAUSE OF ACTION SHALL NOT EXCEED THE GREATER OF USD 100 OR THE AMOUNT YOU HAVE PAID TO GRIMMOR IN THE PAST SIX MONTHS. IN NO EVENT SHALL GRIMMOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES.
13.2.3.ARBITRATION. Any dispute, controversy or claim arising out of or relating to these Terms or the Platform, excluding claims for injunctive or equitable relief, shall be resolved by binding individual arbitration administered by JAMS in accordance with its applicable rules, and not in a court of law. THE PARTIES WAIVE THEIR RIGHT TO A JURY TRIAL. CLASS ACTIONS AND CLASS ARBITRATIONS ARE NOT PERMITTED.
13.2.4.You may opt out of the arbitration agreement by sending written notice to privacy@grimmor.com within 30 days of first using the Platform. If you opt out, disputes will be resolved in courts of competent jurisdiction.
13.2.5.If any portion of the arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in effect, except that if the class action waiver is unenforceable, the entire arbitration provision shall be void.
13.2.6.These Terms are governed by the laws of the State of Delaware, USA (excluding its conflicts-of-law rules), to the extent applicable to US Users, without prejudice to the general governing law in Section 12.8.
13.3 Canadian Users
If you are located in Canada, the following additional terms apply to you.
13.3.1.All amounts payable are in Euros (EUR) unless otherwise stated. Currency conversions are at the exchange rate displayed at checkout. You acknowledge and accept any applicable conversion fees charged by your financial institution.
13.3.2.Grimmor’s services may not be available in all Canadian provinces or territories. Where applicable, these Terms are subject to the consumer protection laws of your province or territory of residence, including (without limitation) the Ontario Consumer Protection Act 2002, the British Columbia Business Practices and Consumer Protection Act, and the Alberta Consumer Protection Act. Any term in these Terms that is inconsistent with the mandatory provisions of such laws shall be of no effect to the extent of the inconsistency.
13.3.3.French language: If you are a consumer in the Province of Quebec, you have the right to receive these Terms, and all other documentation related to Grimmor’s services, in French. Please contact us at privacy@grimmor.com to request a French-language version of any document.
13.3.4.Canada’s Anti-Spam Legislation (CASL). Any commercial electronic messages we send to you will comply with CASL. You will be required to give express or implied consent before we send you commercial electronic messages, and you may withdraw your consent at any time by following the unsubscribe instructions in those messages or by contacting privacy@grimmor.com.
13.4 Australian Users
If you are located in Australia, the following additional terms apply to you.
13.4.1.Australian Consumer Law (ACL). Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) (“ACL”). For major failures in respect of goods, you are entitled to: (a) reject the goods and receive a replacement or full refund; or (b) keep the goods and receive compensation for any drop in value. For goods with minor failures, we are entitled to repair or replace the goods. For services, if there is a major failure you may end the contract and seek a refund or compensation; or you may keep the contract and seek compensation for any drop in value. Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, condition or warranty, the exclusion, restriction or modification of which would contravene the ACL.
13.4.2.Warranty against defects. To the extent that any warranty applies to goods or services supplied via the Platform, Grimmor or the Seller will provide the relevant warranty information at the time of purchase. Any warranty given is in addition to your rights under the ACL and does not detract from those rights.
13.4.3.In Australia, to the maximum extent permitted by the ACL, our liability is limited to: (a) in the case of goods, the replacement or repair of those goods, or payment of the cost of repair or replacement; and (b) in the case of services, the supply of the services again or payment of the cost of having the services supplied again.
13.4.4.Spam Act 2003. Any commercial electronic messages we send to you will comply with the Spam Act 2003 (Cth). You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in those messages or by contacting privacy@grimmor.com.
